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Kaptivo Support

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Latest activity by Kaptivo Support
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    Kaptivo Support created an article,

    Videos

      These videos can be put on (or linked to from) your internal IT support site, or sent to users as needed. Please use only the video that relates to your configuration. - Kaptivo 30s Intro (Cloud ...

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    Kaptivo Support created an article,

    Quick Cards

    Quick Cards are designed to mount on the wall above the Kaptivo control pad to inform users about Kaptivo. They can be printed either half page US letter (A5) or full page (A4).   - Kaptivo Quick C...

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    Kaptivo Support created an article,

    Developing Your Pilot Plan

    Planning your Kaptivo Pilot Successful pilots all start with a good plan. We recommend your plan covers four key areas: Technical assessment Identify key stakeholders, their motivations and object...

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    Kaptivo Support created an article,

    Pilot Toolkit Introduction

    What is the Kaptivo Pilot Toolkit? The Kaptivo Pilot Toolkit is a set of resources designed to help companies successfully pilot the Kaptivo Whiteboard Collaboration System. This guide can be used ...

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    Kaptivo Support created an article,

    Configure the Kaptivo

    After you have mounted the Kaptivo, you will need to configure the device. To do so, go to https://kaptivo.com/setup where you will see a screen like this: If you wish to connect to your network v...

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    Kaptivo Support created an article,

    Kaptivo Analytics

    Kaptivo Insights includes an analytics section where you can view the performance of any individual or group of Kaptivos within your fleet. Simply select the Analytics section on the left navigatio...

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    Kaptivo Support created an article,

    Managing Your Kaptivos

    The Kaptivo Insight portal offers many tools to manage your fleet of Kaptivos. Managing a Single Kaptivo To manage a specific Kaptivo device, select the Actions pull-down to reveal actions you can ...

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    Kaptivo Support created an article,

    Overview / Getting Started

    Kaptivo Insight is an account management portal that lets system administrators add, manage, and review analytics on their fleet of Kaptivos. To begin, go to https://my.kaptivo.com. Requirements Th...

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    Kaptivo Support created an article,

    Firmware Upgrade to Support KaptivoCast (Direct Connection)

    Q: When connecting Kaptivo directly to a KaptivoCast with an Ethernet cable, I get the message “Your Kaptivo requires a firmware update to connect to KaptivoCast." How do I fix this issue?  A:...

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    Kaptivo Support created an article,

    KaptivoCast Troubleshooting

    If you are encountering problems setting up your KaptivoCast, please follow the steps below. If any of the steps fail, please contact support with a description of where it failed along with inform...