Kaptivo Diagnostics provides tools for you, your network administrator, and Kaptivo Support to help resolve connectivity issues you may have with your Kaptivo or KaptivoCast devices.
To access Kaptivo Diagnostics, navigate to Kaptivo Setup, follow the instructions on-screen to connect to your Kaptivo device's configuration panel, then select 'Diagnostics' from the menu on the left.
To access KaptivoCast Diagnostics, enter the IP address of your KaptivoCast device (shown on your KaptivoCast's idle screen) in your web browser.
Total Space Available (Kaptivo only), User Space Available, Logging Space Available
Kaptivo products temporarily store your whiteboard content and other session data during an active session. Kaptivo products intelligently manage storage, so it should never run out. If, however, you are experiencing issues with starting sessions, or sessions end unexpectedly after a short time, there might be an issue with your Kaptivo product's internal storage management.
Still have issues?
Kaptivo Support is here to help. Please email firstname.lastname@example.org, and copy and paste the following lines (displayed here in red) into your email. It'll provide us with the information we need to help troubleshoot your issue.