Kaptivo Diagnostics provides tools for you, your network administrator, and Kaptivo Support to help resolve connectivity issues you may have with your Kaptivo. To access Kaptivo Diagnostics, navigate to Kaptivo Setup, follow the instructions on-screen to connect to your Kaptivo device's configuration panel, then select 'Diagnostics' from the menu on the left.
Wi-Fi Interface Found (Kaptivo only)
The 'Wi-Fi Interface Found' item shows if Kaptivo's Wi-Fi module is functioning correctly. If a problem is found, please contact Kaptivo Support at email@example.com for further assistance. We may need to replace your Kaptivo.
Connected to Wi-Fi (Kaptivo only)
The 'Connected to Wi-Fi' item shows if Kaptivo is currently connected to a Wi-Fi network. If you have already connected Kaptivo to a Wi-Fi network and this item indicates you are no longer connected to the network, the network may no longer be available, or you may be out of range. Select the 'Network' tab from the menu on the left, and then connect to a different Wi-Fi network.
Wi-Fi Strength (Kaptivo only)
The 'Wi-Fi Strength' item indicates whether Kaptivo's connection to your Wi-Fi network is weak, OK, or strong. If the connection is indicated as weak, you may need to move closer to your Wi-Fi router, or connect to a different Wi-Fi network, to get reliable performance from your Kaptivo.
IP Address (Kaptivo only)
The 'IP Address' item shows the IP address assigned to Kaptivo by your wireless network. If you are having wireless network issues, this information may be useful to your IT department so they can identify your Kaptivo on the network.
Still have issues?
Kaptivo Support is here to help. Please email firstname.lastname@example.org, and copy and paste the following lines (displayed here in red) into your email. It'll provide us with the information we need to help troubleshoot your issue.