Kaptivo Diagnostics - HDMI/Room System Integration Troubleshooting

Overview

Kaptivo Diagnostics provides tools for you, your network administrator, and Kaptivo Support to help resolve connectivity issues you may have with your Kaptivo or KaptivoCast devices.

To access Kaptivo Diagnostics, navigate to Kaptivo Setup, follow the instructions on-screen to connect to your Kaptivo device's configuration panel, then select 'Diagnostics' from the menu on the left.

To access KaptivoCast Diagnostics, enter the IP address of your KaptivoCast device (shown on your KaptivoCast's idle screen) in your web browser.

Unreachable Observers (Kaptivo only)

When Kaptivo is paired with a KaptivoCast to integrate with a video conference room or lecture capture system, Kaptivo regularly contacts your KaptivoCast device. If contact with KaptivoCast is lost, content sharing will no longer be available. Unreachable KaptivoCast device IDs will be displayed here. Please check that your Kaptivo and KaptivoCast devices are on the same network, and can communicate with other.

Unreachable Kaptivos (KaptivoCast only)

When Kaptivo is paired with a KaptivoCast to integrate with a video conference room or lecture capture system, KaptivoCast regularly contacts your Kaptivo device. If contact with Kaptivo is lost, content sharing will no longer be available. Unreachable Kaptivo IDs will be displayed here. Please check that your Kaptivo and KaptivoCast devices are on the same network, and can communicate with other.

Still have issues?

Kaptivo Support is here to help. Please email support@kaptivo.com, and copy and paste the following lines (displayed here in red) into your email. It'll provide us with the information we need to help troubleshoot your issue.