Firmware Upgrade to Support KaptivoCast (Direct Connection)

Q: When connecting Kaptivo directly to a KaptivoCast with an Ethernet cable, I get the message “Your Kaptivo requires a firmware update to connect to KaptivoCast." How do I fix this issue? 

A: Kaptivo requires a firmware update to work with KaptivoCast. Please follow these steps to update your firmware.

1. Disconnect the Ethernet cable between Kaptivo and KaptivoCast. Use the cable to connect Kaptivo to your regular Ethernet network.
2. Download the latest Kaptivo Enterprise firmware from this page.
3. Go to kaptivo.com/setup
4. Select ‘Reconfigure a Kaptivo already on your network’
5. Enter your Kaptivo ID, and press ‘CONFIGURE’
6. Log into your Kaptivo’s administration portal. The default username and password are both admin
7. Press the flashing blue button on your Kaptivo control pad when prompted
8. Select the ‘DEVICE’ page on the left sidebar
9. In the ‘Firmware’ section, click ‘Choose File’. Select the file you downloaded in step 1
10. Press ‘UPLOAD AND APPLY’
11. When ‘Waiting for Kaptivo to reboot’ screen appears, the firmware update is complete.
12. Unplug Kaptivo from your Ethernet network. Reconnect the Ethernet cable between Kaptivo and KaptivoCast.
13. Restart KaptivoCast.