The password for your Kaptivo is stored on the device itself. To reset your Kaptivo password you will need to perform a factory reset of your Kaptivo camera. This will erase any user-defined parameters including your password and reset it back to the default admin/admin.
You will find a small hole on the bottom of the Kaptivo button control pad. Insert the tip of a pen and press the button for 1-2 seconds. The device will restart itself and be ready to go through setup anew. Once its reset, go to www.kaptivo.com/setup following the steps there (read this article for more details on the setup process; https://support.kaptivo.com/hc/en-us/articles/360015713674-Configure-the-Kaptivo)
KaptivoCast HDMI Accessory
If you need to reset the password of a Kaptivocast accessory, perform the same pinhole factory reset, and start the installation process again following the prompts shown on the HDMI output.
Kaptivo Insights Management portal
If you need to reset the password of your Kaptivo Insights account, you can go to https://my.kaptivo.com/#/forgotpassword to have an email with a password reset link sent. Remember this is different that the admin web interface password stored in your Kaptivo camera.