Network Compatibility Upgrade

Q: When trying to start a session, I get the message “Kaptivo firmware upgrade is required for network compatibility. Click here for more information”. How do I fix this issue? 

A: Kaptivo requires a firmware update to work with your network. Please follow these steps to update your firmware.

1. Download firmware update file
2. Go to kaptivo.com/setup
3. Select ‘Reconfigure a Kaptivo already on your network’
4. Enter your Kaptivo ID, and press ‘CONFIGURE’
5. Log into your Kaptivo’s administration portal. The default username and password are both admin
6. Press the flashing blue button on your Kaptivo control pad when prompted
7. Select the ‘DEVICE’ page on the left sidebar
8. In the ‘Firmware’ section, click ‘Choose File’. Select the file you downloaded in step 1
9. Press ‘UPLOAD AND APPLY’
10. When ‘Waiting for Kaptivo to reboot’ screen appears, the firmware update is complete.
11. Go to kaptivo.live, enter your Kaptivo ID, and enjoy your Kaptivo.