Supported network types
Kaptivo connects to your network using Ethernet or 2.4GHz Wi-Fi. 5GHz Wi-Fi networks will not appear on the list of networks available during Kaptivo configuration.
Finding MAC address
To find the MAC address of your Kaptivo unit, for example to add Kaptivo to an enterprise IT device whitelist, go to Kaptivo Setup (at kaptivo.com/setup), follow the on-screen instructions to connect to your device, and then look in the 'OVERVIEW' page of your Kaptivo's management console. The MAC address shown will be the Wi-Fi MAC address if the Kaptivo is connected to a Wi-Fi network, or the Ethernet MAC address if Kaptivo is connected to an Ethernet network. It can take some time, up to hours, for MAC address whitelists to propagate through a large enterprise network.
The Ethernet MAC address of your Kaptivo unit can also be found on the label on the back of your control pad.
Unable to find KAPTIVO-xxxxxx network after configuration
Kaptivo creates the KAPTIVO-xxxxxx Wi-Fi network only for set-up and configuration in Wi-Fi mode. After completing set-up, Kaptivo connects to the Internet using your regular Wi-Fi or Ethernet connection.
Your firewall may be blocking the connection from Kaptivo to the Internet, or from your browser to the Kaptivo cloud service.
For the Kaptivo unit, whitelist the following domains, all on port 443:
For participant browser access, whitelist the following domains, all on port 443: