Supported network types
Kaptivo connects to your network using Wired Ethernet or 2.4GHz Wi-Fi.
A 5GHz Wi-Fi network will not appear on the list of networks available during Kaptivo configuration.
Finding MAC address
To find the MAC address of your Kaptivo unit, for example to add Kaptivo to an enterprise IT device whitelist, go to Kaptivo Setup (at kaptivo.com/setup), follow the on-screen instructions to connect to admin web interface of your device. Once connected look in the Overview Tab or Network Tab.
In the Overview tab, the MAC address shown will change based on how the unit is connected. If the Kaptivo is connected to a Wi-Fi network the Overview will display the Wi-Fi MAC address or the Ethernet MAC address if Kaptivo is connected to an Ethernet network. It can take some time, up to hours, for MAC address whitelists to propagate through a large enterprise network.
The Ethernet MAC address of your Kaptivo unit can also be found on the label on the back of your control pad. The Wi-Fi MAC is only visible in the admin web pages.
Unable to find KAPTIVO-xxxxxx network after configuration
When setting up a Kaptivo over Wi-Fi, the Kaptivo creates the KAPTIVO-xxxxxx Wi-Fi network. This network is only for set-up and configuration in Wi-Fi mode, not for viewing content.
After completing set-up, Kaptivo connects to your regular Wi-Fi or Ethernet connection, and to view content you go to Kaptivo.live in your browser, or the IP Address of your Kaptivo if running in Local self-hosted mode.
Your firewall may block the connection from Kaptivo to the Kaptivo cloud service in the Internet, or from your browser to the Kaptivo cloud service.
Whitelist the following domains, all on port 443:
If your network security team will not allow any one of these domains to be accessed your Kaptivo will fail to function in Cloud Mode. You could reconfigure your device to work in Local Self-Hosted Mode, or you could contact Kaptivo support for alternatives.