Supported Wi-Fi frequencies
Kaptivo supports 2.4GHz wifi networks. 5GHz networks will not appear on the list of networks available during Kaptivo configuration.
Finding Mac address
To find the MAC address of your Kaptivo unit, for example to add Kaptivo to an enterprise IT device whitelist, visit setup.kaptivo.live while connected to your Kaptivo’s Wi-Fi configuration network (KAPTIVO-xxxxxx). Click “NEXT” on the first screen, then “ADVANCED”, then “ABOUT”, and the MAC address is shown. It can take some time, up to hours, for MAC address whitelists to propagate through a large enterprise network.
Note: if you have already completed your Kaptivo set-up, you will first need to place it back into configuration mode, by pressing and holding the button on the control pad until the indicator light flashes green and red. Then, follow the instructions above.
Unable to find Kaptivo-xxxxxx network
Kaptivo creates the KAPTIVO-xxxxxx Wi-Fi network only for set-up and configuration. After completing set-up, Kaptivo connects to the internet using your regular Wi-Fi connection.
Your firewall may be blocking the connection from Kaptivo to the internet.
For the Kaptivo unit whitelist the following domains, all on port 443:
For participant browser access whitelist the following domains, all on port 443: