Supported Wi-Fi frequencies
Kaptivo supports 2.4GHz wifi networks. 5GHz networks will not appear on the list of networks available during Kaptivo configuration.
Finding Mac address
To find the MAC address of your Kaptivo unit, for example to add Kaptivo to an enterprise IT device whitelist, visit setup.kaptivo.live while connected to your Kaptivo’s Wi-Fi configuration network (KAPTIVO-xxxxxx). Click “NEXT” on the first screen, then “ADVANCED”, then “ABOUT”, and the MAC address is shown. It can take some time, up to hours, for MAC address whitelists to propagate through a large enterprise network.
Note: if you have already completed your Kaptivo set-up, you will first need to place it back into configuration mode, by pressing and holding the button on the control pad until the indicator light flashes green and red. Then, follow the instructions above.
Difference between setup.kaptivo.live and kaptivo.live
Setup.kaptivo.live is used only to set up your Kaptivo for the first time, and is used to configure the camera and set up the connection to the internet. Kaptivo.live is used to share your board over the Internet.
Blocked access to kaptivo.live
Ensure that kaptivo.live is not blocked by your network firewall or filtering software on your device.
Please contact Kaptivo support (using the form on the right) for a list of domains and ports that Kaptivo needs to access.
Unable to find Kaptivo-xxxxxx nework
Kaptivo creates the KAPTIVO-xxxxxx Wi-Fi network only for set-up and configuration. After completing set-up, Kaptivo connects to the internet using your regular Wi-Fi connection.