The Zoom Room Controller uses the Bonjour protocol to discover Kaptivo devices on the same network. Make sure that both devices are on the same network and can exchange Bonjour discovery messages.
For troubleshooting, a standard Bonjour (sometimes referred to as DNS-SD or Avahi) browser application can be used to list the Kaptivo devices on a network. The name of the service is “_zoomcamera._tcp” .
For questions, please contact firstname.lastname@example.org.