Troubleshooting: License Requires Activation

If a Zoom Room has been paired with a Kaptivo whiteboard camera and that Kaptivo has a valid Kaptivo for Zoom Rooms subscription license that has not yet been activated, then the following message will be overlaid onto the whiteboard content screen within a Zoom Room meeting.

In order to remove this notification message, a user with access to the Kaptivo Insight management portal needs to log in and activate the license. One scenario in which this message may be seen is if a Kaptivo for Zoom Rooms bundle has been bought, but no-one has ever created a Kaptivo Insight account in order to activate and manage the Kaptivo whiteboard camera and license.

For instructions on how to create a Kaptivo Insight account and activate a license, see Activating Subscription for Kaptivo for Zoom Rooms.