If your connector on the data cable from the Kaptivo camera unit won’t plug into the control pad, check that you have the arrow logo facing you as you plug it in inside the control pad, and that you are putting it in straight.
Wondering if you can extend the data cables? Kaptivo was designed and certified to work only with the cables that come with your Kaptivo. Extenders or longer cables are not supported. Kaptivo ships with the following cables: power supply – control pad: 2.5m. Control pad – camera unit: 1.8m. Please note that the connectors that Kaptivo uses are not standard phone charging connectors.
Kaptivo ships with power plug adapters for the United States/Canada, United Kingdom, and Europe and supports 100-240v AC. All you need is AC power and an Internet connection.